Terms of service
1. Scope
These terms govern the use of Paqso, operated by Yan Malinovskiy, Belchenstr. 2, 79276 Reute, Germany (the provider), by businesses, legal persons, and public bodies (the customer). Paqso is not offered to consumers.
2. Subject
Paqso is a software service for collecting packaging facts, requesting and holding supplier evidence, recording decisions, and preparing documentation for EU packaging regulation and German packaging law. It is provided as a subscription, accessed through a browser.
Paqso supports the customer’s compliance work. It does not provide legal advice, does not determine legal obligations, and does not certify conformity. Regulatory assessments, declarations, and filings remain the customer’s responsibility.
3. Accounts and organizations
A person registers with a verified e-mail address and founds or joins an organization; founding one means accepting these terms and the data processing agreement for it, which is recorded. The organization holds the subscription; its owners administer members and their permissions. The customer ensures that credentials are kept confidential and that people it admits are authorized to act for it.
4. Subscription, prices, and payment
Subscriptions are sold through Polar Software Inc. as merchant of record; the purchase contract for the subscription is concluded with Polar under its terms, and Polar issues the invoice. The plan, its seat limit, and its price are shown at checkout. A subscription renews for the chosen period until cancelled and can be cancelled at any time with effect from the end of the current period.
If payment fails, the organization becomes read-only: members can read and export what is recorded but cannot make changes. If retries are exhausted, access is suspended until payment is settled.
5. Customer duties
The customer uses Paqso only for lawful purposes, enters only data it is entitled to process, and names supplier contacts only where it may ask them for evidence. The customer does not attempt to circumvent access controls, probe other organizations’ data, or overload the service.
6. Availability and changes
The provider operates the service with reasonable care and aims for high availability, without guaranteeing a specific uptime. Maintenance is announced where practicable. The provider may improve and change the service; functionality the customer reasonably relies on is not removed without notice.
7. Data
The customer remains the owner of its data. The provider processes personal data inside the workspace as processor under the data processing agreement, which forms part of these terms. The customer may request a complete copy of its recorded data at any time during the term and for 30 days after termination; the provider delivers it in a common machine-readable form within 30 days of the request.
8. Liability
The provider is liable without limit for intent and gross negligence, for injury to life, body, or health, and under the Product Liability Act. For slight negligence the provider is liable only for breach of essential contractual duties and limited to the typical, foreseeable damage; in that case liability per contract year is capped at the fees paid for that year. Liability for the outcome of any regulatory assessment, declaration, or filing made by the customer is excluded.
9. Term and termination
The contract runs for the subscription period and ends when the subscription ends. Either party may terminate for cause. On termination the organization becomes read-only for 30 days, during which a copy of its data can be requested; after that period data is erased unless statutory retention applies.
10. Final provisions
German law applies, excluding the UN Sales Convention. Place of jurisdiction for merchants is the provider’s seat. Changes to these terms are announced at least 30 days in advance; continued use after that date constitutes acceptance. Should a provision be invalid, the remainder stays in force.